Returns & Exchanges
We want you to be completely satisfied with your Donsje purchase, which is why we offer a 14-day return window for all unworn items in their original packaging. Please ensure all tags remain attached and the items are in their original condition to qualify for a full refund.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original Donsje gift packaging or a sturdy shipping box, ensuring the return form is included inside.
Ship the Items
Attach the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse inspects and approves your return, we will process your refund to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing